Frequently Asked Questions

Frequently Asked Questions

1. What Document/I-Card required to book e-Ticket?
2. How can I cancel e-ticket and how will I get refund?
3. How can I cancel e-ticket after preparation of chart?
4. What happens if after preparation of chart my ticket remains in RAC and I don't want to travel?
5. What if I forget to carry Photo Identity card?
6. How to postpone/prepone journey?
7. How to change name of passenger?
8. Can partial cancellation be done?
9. Can I book break -journey ticket?
10. Can I book student/other concession ticket?
11. What is Tatkal Ticket?

1. What Document/I-Card required to book e-Ticket?

A.. The user is not required to give any input of the photo identity card details of any of the passengers while booking the ticket. However he shall have to carry and show one of following identity card of any of the passengers in original while travelling.
The following photo identity cards are considered valid.

• Voter Identity Card
• Passport
• PAN card
• Driving License
• Photo identity cards issued by Central/State Government for their employees

2. How can I cancel e-ticket and how will I get refund?

A.. E-Tickets (Reservations) can be cancelled only through Internet till Chart preparation of the train and it is not allowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station) through the Internet. He can log on to www.irctc.co.in and go to Booked Tickets link and select the ticket to be cancelled and can initiate the cancellation by selecting the passengers to be cancelled. Cancellation would b e confirmed online and the refund would be credited back to the account used for booking as for normal Internet tickets. If there is any partial cancellation of ticket please ensure that the modified ticket (Electronic Reservation Slip) is printed separately as for the original ticket.

3. How can I cancel e-ticket after preparation of chart?

A.. For any claims on e-tickets to be cancelled after the preparation of Reservation charts, the user has to send an email at the earliest possible time to etickets@irctc.co.in giving full details of the ticket and stating the claim, which would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to the user's account.

4. What happens if after preparation of chart my ticket remains in RAC and I don't want to travel?

A.. If the user wishes to cancel his e-Ticket, he can do so till the time of chart preparation for the train (which is normally 4 hours before the scheduled departure of the train from the train starting station) through the Internet. No cancellation of e-ticket is permitted on-line after the chart preparation.For any claims on e-tickets to be cancelled after the preparation of Reservation charts, the user has to send an email at the earliest possible time to etickets@irctc.co.in giving full details of the ticket and stating the claim, which would then be processed by IRCTC with the Railway administration offline and refunds as sanctioned by the Railway administration would be credited back to the user's account.

5. What if I forget to carry Photo Identity card?

A.. One of the passenger booked on an E-ticket in a PNR is required to present any of the five identity cards noted below in original during the train journey and same will be accepted as a proof of identity failing which the passenger will be treated as travelling without ticket and shall be dealt as per extant Railway Rules. Valid Ids:- Voter Identity Card, / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt.

6. How to postpone/prepone journey?

A.. This can be done on line by cancelling the original ticket and booking a fresh ticket.

7. How to change name of passenger?

A.. To know the procedure of changing the name of passenger click here.

8. Can partial cancellation be done?

A.. Yes. Partial Cancellation can be done. He can log on to www.irctc.co.in and go to “Booked Tickets” link and select the ticket to be cancelled and can initiate cancellation by selecting the passengers to be cancelled.

9. Can I book break -journey ticket?

A.. Presently this facility is not available for internet tickets

10. Can I book student/other concession ticket?

A.. No. This facility is not available for e-Ticket and I-Ticket.

11. What is Tatkal Ticket?

A.. Click Here To Know About Tatkal Booking on irctc.co.in.