Rules & Policies

INDIAN RAILWAYS PASSENGER RESERVATION ENQUIRY

Important - for Senior Citizens: From 1st September 2001 onwards, concession to senior citizens through PRS (Passenger Reservation System) shall be granted only on demand and not by default as at present. The demand for concession shall be made on Reservation Requisition form in the case of reserved tickets. In the case of tickets issued to senior citizens on concession, during journey the concerned passengers are instructed to carry some documentary proof showing their age or date of birth, issued by any Government Institution/Agency/Local Body. like Identity card, Driving License, Passport, Educational certificate, certificate from Local Bodies like Panchayat/Corporation/Municipality, or any other authentic and recognised document. This documentary proof of age should be produced if demanded by some Railway official during the journey.

General Conditions: The Railway Administration reserves seats, berths, compartments, or carriage in accordance with the rules and conditions published in the Coaching Tariff. A passenger seeking reservation of berth or seats should purchase tickets from the Railway Reservation Offices/Authorised Travel Agency only.

Advance reservations are made generally up to 60 days in advance for all classes and all trains. The period of advance reservation (ARP) is exclusive of the day of departure of the train.

At intermediate stations where the train arrives on the following day, such reservations can be done more than 60 days in advance of date of journey from the intermediate station. ARP is in relation to the date of journey from train originating station. In case of some Inter-city day trains, the ARP is less.

An individual can book only up to six passengers on one requisition form provided all passengers are for the same destination and for the same train.

Only one requisition form is accepted from a person at one time. However, if onward/return journey are involved, 2 or 3 forms can be accepted for the same passengers.

Accommodation will not be reserved without purchase of necessary journey ticket. No reservation of accommodation will be made on provisional basis.

When berths are reserved for passengers, the intention is to provide sleeping accommodation between 9 PM to 6 AM. During 6 AM to 9 PM, the passengers concerned, if required make room for other passengers in compartment up to its carrying capacity.

Passengers are requested to quote PNR number which is printed on each tickets on the top left hand side for any enquiry or complaint relating to reservations.

Reservation ticket issued by the computerised system against pre-bought ticket must be accompanied by the journey tickets on train. Similarly journey cum reservation tickets bearing zero amount are not valid for journey unless accompanied by the valid authority to travel authorising issue of such tickets.

Allotment of accommodation is done by the computer as per pre-defined logic. Efforts are made to provide compact accommodation to persons booked under the same PNR on first come first served basis.

The Railway Administration will endeavour to provide reserved accommodation but does not guarantee the same and will admit no claim for compensation for inconvenience, loss or extra expense due to such accommodation including carriages, not being provided or reserved carriage not been attached to a particular train. The supply of any particular type of carriage or the provision of a particular berth and seat is also not guaranteed.

Departure time printed on the ticket is indicative for the guidance of the passengers. Passengers must ascertain correct timings from the Railway station on the day of journey. Such tickets are printed up to 60 days in advance. Any changes in timing after the issue of ticket can not be advised.

While every endeavour is made to advise changes in Time Table by due publicity, Railway Administration shall not be liable for any claim/compensation if a passenger misses a train on this account.

TRANSFER/RESALE OF TICKETS PROHIBITED :- Under Section 142 of the Railways ACT, journey tickets including any half of a return ticket and season ticket are not transferable.

If any person not being a Railway Servant or an agent authorised in this behalf :

sells or attempts to sell any ticket or any half of a return ticket, or
2. parts or attempts to part with the possession of a ticket against which reservation of a seat or a berth has been made or any half of a return ticket or season ticket. He shall be punishable under the Railways Act.

In addition, if the purchaser or holder of transferred ticket travels or attempts to travel therewith, he shall forfeit the ticket which he so purchased or obtained and shall be deemed to be travelling without a proper ticket.